1. GENERAL
Rooadz.com is a trade mark of Alma Travel, Ltd, London, (hereinafter referred to as “Rooadz.com”) offers to its Users travel services over its online platform.
The service of Rooadz.com is supplied through local providers with full legal requirements to operates in their own country. Rooadz.com only book the services and do not operate the services directly.
These Terms and Conditions (hereinafter referred to as “Terms”) are part of every agreement between Users with the arrangement of a travel service by Rooadz.com. They also describe in detail the travel services which are offered through the direct entitlement created by Rooadz.com between the User and the final travel provider.
2. CONTRACTUAL RELATIONSHIP AND CONTRACT
2.1 CONTRACTUAL RELATIONSHIP
Rooadz.com provides the travel services presented by its online platform neither itself nor through third parties. Rooadz.com arranges for the User simply an entitlement to carriage over a local provider independent of Rooadz.com.
Consequentially, Users are entitled to demand travel services and other claims directly from the local providers.
The User uses Rooadz.com only as an intermediate or an arranger and not as a transport service. The compensation claim of Rooadz.com is made up of arrangement fees as well as the advance payment made by Rooadz.com to the local providers.
2.2 CONTRACT
By submitting a completed booking form via Rooadz.com (“Ride Request” of the User) to Rooadz.com the User makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangement of the travel service to meet the User’s Ride Request.
Rooadz.com next sends the User an email confirming the receipt of the ride details for the travel service which is to be arranged. Through this, Rooadz.com confirms only the receipt of the User’s Ride Request.
The arrangement agreement between Rooadz.com and the User for the requested travel service comes into effect only through a separate statement ("Booking Confirmation") by Rooadz.com per email. The User themselves is then entitled to demand the transportation services from the local provider directly as well as to make further claims directly against the local provider.
3. USER REGISTRATION REQUIREMENTS FOR THE USE OF ROOADZ.COM
It is the user’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to Rooadz.com is complete and accurate
Registration using automated methods is prohibited.
4. TRANSFER RIDES / HOURLY BOOKINGS, CHANGES TO SERVICE
The User can choose among transfer rides, car at disposal, driver guided tours conducted by a local driver, for their Ride Request. If, according to the express wishes of the User, or passenger, the actual Ride Request requires additional effort compared to the original Ride Request, the local provider should carry this out where possible. The extra effort may result in additional costs for the individual arrangement.
Changes in Travel Arrangements are subject to the availability of the local provider and can be made by the User, or the passenger, even after conclusion of the contract in accordance with Paragraph 5 and the payments described therein.
A change, consequence of a User’s request, of destination address or stop over, an additional fee may be added.
The additional fee will be communicated to the User by the drivers before the change is accepeted.
For car at disposal ( i.e. hourly bookings), the trip must always end in the municipal area of the pickup location. An hourly booking always starts at the pickup time confirmed upon booking.
4.1 VEHICLE TYPE
The User can choose from different vehicle classes (e.g. “Executove Class", “Business Class","Business Van/SUV”, or "Premiere Class") for their Ride Request.
The vehicle images shown in www.rooadz.com are only illustrative examples. These are not connected with any right to a particular vehicle model for the booked vehicle category - regional differences are especially possible.
4.2 SAFETY
4.2.1 LUGGAGE & ANIMALS
The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form.
If the number of luggages exceed the bags confirmed or the luggage is not safe or well kept, the driver can refuse the service. This also applies to animals which are not contained in a closed and suitable transport box.
4.3.2 CARRIAGE OF CHILDREN
The need for safety seats for children should be requested by the User as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.
4.3.3 INFORMATION ON NUMBER OF PASSENGERS AND PIECES OF LUGGAGE
The maximum number of passengers and pieces of luggage specified for a particular vehicle is an estimate based on factors such as size and weight of passengers and luggage. These are therefore not binding.
The local provider can refuse the carriage of passengers or luggage if they believe they compromise the space and safety conditions.
4.3 DELAYS
Exceptional situations such as air-traffic controller strikes, extreme weather conditions, etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.
5 CANCELLATIONS, CHANGES TO BOOKING, AND NO-SHOWS
5.1 CANCELLATION
(A) TRANSFER SERVICES
For transfer services, cancellation is free of charge till 24hrs before the ride.
The cancellation has to be explicit via mail ( booking@rooadz.com ) or via phone.
(B) CAR AT DISPOSAL, DRIVER GUIDED TOURS
For car at disposal or driver guided tours, cancellation is free of charge till 24hrs before the ride.
The cancellation has to be explicit via mail ( booking@rooadz.com ) or via phone.
5.2 CHANGES TO BOOKING
Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations (see Paragraph 4.5.1 above) therefore apply to the ride originally agreed upon. A compensation claim by Rooadz.com for the originally agreed ride may be made accordingly.
5.3 NO-SHOWS WITHOUT CANCELLATION, DELAY TO THE USER
In case of a no-show without cancellation, the User loses their entitlement to carriage over the local provider, however this does not affect the compensation claim of Rooadz.com towards the User.
(A) TRANSFER SERVICES, CAR AT DISPOSAL & DRIVER GUIDED TOURS
A ride is considered a no-show if the User, or passenger, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
6. BEHAVIOR IN THE VEHICLE
The following behavioral standards apply to the User when traveling with the local provider:
During the entirety of the ride, all passengers must follow the regulations which apply to the relevant Road Traffic Act, especially the seatbelt regulations. Any instructions given by the local provider must be followed. It is the responsibility of the local provider to ensure a safe ride. It is therefore prohibited for passengers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. If the User wishes to use any of the devices or facilities in the vehicle, a brief instruction is required from the local provider.
Smoking is prohibited in the passenger part of the vehicle. If the User, or passenger, ignores this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.
The consumption of food is discouraged. Alcoholic drinks are only allowed to be consumed in the car with prior consent.
7. COMPENSATION AND PAYMENT
7.1 PRINCIPLES
The compensation claim of Rooadz.com is specified in the Booking Confirmation.
Additionally booked special requests, e.g. multilingual drivers, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.
7.2 RIDE CHANGES
Even after the conclusion of the arrangement agreement and even after the start of the ride, provided it is possible for the local provider, the User (and the passenger) can make changes to the Travel Arrangements.
If the distance or number of hours are less than originally booked, the price remains unaffected.
8. MISCELLANEUS
8.1 WAITING TIMES FOR TRANSFER SERVICES
For transfer services, no surcharges are applied in the case of airport or train station (excluding long-distance train stations) for a waiting time of up to 60 minutes after the agreed pickup time, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases.
After 60 min, the driver will lave the airport or long distance train stations.
If the user contacts the driver of Rooadz.com to ask additional waiting time, an additional charge may incur. The amount will be communicated promptly and can be paid to the driver.
8.2 ADDITIONAL KILOMETERS FOR HOURLY BOOKINGS
Hourly bookings contain the kilometers (per hour) that are stated on the booking form (or by phone). Any additional kilometers are subject to surcharge, including VAT, and are calculated according to the price per kilometer of the particular municipal area as well as the vehicle category.
8.3 TERMS OF PAYMENT AND TRANSACTION FEES
The User can pay for their ride by credit card. Incidental credit card charges are carried by Rooadz.com.
Any transaction fees when making payments via bank transfer (e.g. due to different currencies or different local accounts) are carried by the User.
8.4 PAYMENT REMINDERS, UNPAID CREDIT CARD INVOICES
For each payment reminder, Rooadz.com may charge an appropriate penalty fine.
8.5 SENDING OF INVOICES, PAYMENT DATES
Rooadz.com provides the User with the respective invoice electronically
When paying by credit card, payment is due immediately. When paying by bank transfer, the payment date referred to in the invoice must be kept.
8.6 VOUCHERS
Vouchers are only redeemable individually and cannot be combined with other vouchers. Vouchers are not redeemable for cash.
9. LIABILITY
9.1 PRINCIPLES
Rooadz.com is liable for damage caused by Rooadz.com or their vicarious agents or subcontractors either intentionally or due to gross negligence. The local provider as well as all drivers employed for the travel service are neither vicarious agents nor subcontractors of Rooadz.com. Rather, Rooadz.com arranges, for the User, a direct entitlement to carriage over a local providers.
In case of damage caused by simple negligence, Rooadz.com is liable only for breach of fundamental contractual obligations and for foreseeable and typical damage. Fundamental contractual obligations are those which, when fulfilled, enable the proper execution of the contract and upon which the User can rely.
Limitation of liability does not apply in the context of an express guarantee of condition and quality, in case of intentional harm to life, body, or health, as well as claims under the Product Liability Act.
9.2 CONTENTS OF ROOADZ.COM
Rooadz.com is not liable for the accuracy, reliability, completeness, or timeliness of the content on its website, except to the extent that such damages are caused intentionally or by gross negligence by Rooadz.com. This applies to all kinds of damage, especially damage caused by errors, delays or interruptions in the transmission, or problems with technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or in any other way due to the use of this online offer.
9.3 WEBSITES OF THIRD PARTIES
Rooadz.com accepts no responsibility for the content, accuracy, legality and functionality of third-party websites which are referred to through links. Accessing these pages through hyperlinks is done at the risk of the User.
10. FINAL PROVISIONS
10.1 ENTIRETY, WRITING
These Terms are the entire agreement between Rooadz.com and the User for the service. Subsidiary agreements do not exist. Changes and additions to this agreement must be in written form, digital form is not sufficient; the same applies to changes or additions to this written-form requirement.
10.2 CHOICE OF LAW AND PLACE OF JURISDICTION
For all legal relationships between Rooadz.com and the User the law of the United Kingdom of Great Britain applicable to domestic business is effective.
Place of fulfillment is London.
Exclusive place of jurisdiction is London, insofar as the User is a merchant according to the Commercial Code, or, upon suing, has no fixed place of residence in United Kingdon. Legally binding jurisdictions remain unaffected.
Feel Free to Say Hello! Get in Touch With Us
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Address: 33 Miles Close, London, SE28 0NJ
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Email: booking@rooadz.com
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Support Phone: +39 0621128784
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Working Hours: 9:00am - 7:00pm EST (Monday - Friday)